Once payment is received by us, your order will be dispatched within three (3) business days (excluding weekends and public holidays) from Melbourne, Australia. The delivery to you will vary depending on your location and local courrier company, you may allow up to 4 weeks for the item to be delivered to you.
Our team is working hard to ensure that your order is dispatched in a timely and secure way. However, due to current COVID-19 restrictions, some orders may be subject to last minute delays as well as delivery delays.
We recommend that you use the tracking number provided to you to monitor the delivery. For any order shipping enquiry, please contact us at email@example.com.
Once your order is dispatched, you will receive a confirmation email with shipping information and a tracking number. Please note it may take approximately 1 business day for the tracking information to become active.
Sometimes shipping notification emails end up in junk mail folders, please check to see if your tracking number may have been sent there. If you are still having issues locating a tracking number, please contact us at firstname.lastname@example.org.
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your credit card does not authorise payment to Banknote Art Concept™ then you will be notified. For further details of declined payments, please contact your card issuer.
When you place your order, full payment is taken upfront. If we are unable to dispatch your order, a refund will automatically be processed. This can take up to 10 business days and can depend on your bank and credit card provider.
There are some limitations to the quantities you are able to order from Banknote Art Concept™ store website. This is to ensure orders placed are for personal use and gifting only. They must not be resold in any form or place.
Some products may not be listed on our website, although they may be in stock. Please contact Banknote Art Concept™ at email@example.com with your request so we can see if we have it in stock.
If you would like to submit a product to the Banknote Art Concept™ store website for consideration, information regarding the required process is outlined here. Please read or download, and follow the instructions outlined.
Banknote Art Concept™ acknowledges the traditional custodians of country throughout Australia and their connections to land, sea and community. We pay our respects to their Elders past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples.