These Terms and Conditions of Use (the “TERMS AND CONDITIONS OF USE”) apply to the Banknote Art Concept™ store website located at https://banknoteartconcept.com (the “Website”) for all purchases. The Terms and Conditions apply to all purchases made on Banknote Art Concept™  and complies with Australian Consumer Law.  

These Terms and Conditions contain important information about the ordering, processing and delivery of goods, including limitation of liability. Banknote Art Concept™ reserves the right in its absolute discretion at any time and without notice to amend, remove or vary the Terms and Conditions. Please read these Terms and Conditions carefully and make sure that you understand them, before using Banknote Art Concept™ Shop. Please note that by placing an order, you agree to be bound by these Terms and Conditions.

PRICING AND CURRENCY _ AUD 

All pricing is in Australian dollars (AUD) and includes Australian Goods and Services Tax (GST) where applicable. You can view the GST component of your purchase on your order receipt. All prices are subject to change without notice and all items remain property of Banknote Art Concept™ until paid for in full. All international orders are tax free (Australian Goods and Services Tax – GST). 

PAYMENT

Banknote Art Concept™ is registered with Stripe Payments and accept all major credit cards including VISA, MASTERCARD, AMEX, JCB. Banknote Art Concept™ does not store any of your credit card information. Stripe Payments is a secure encrypted payment gateway that ensures your personal details are protected, we invite you to visit  https://stripe.com for more information.

INTERNATIONAL AND DOMESTIC SHIPPING  

Shipping flat rates apply to all items and are automatically calculated at the checkout, depending on the delivery address requested. Please note shipping rates are subject to change. 

Your order will be dispatched within three (3) business days (excluding weekends and public holidays) from Melbourne, Australia, after payment is received. You will receive a confirmation email with shipping information and a tracking number. Please note all deliveries are to be signed at reception.

Our team is working hard to ensure that your order is dispatched in a timely and secure way. However, due to current COVID-19 restrictions, some orders may be subject to last minute delays. 

Currently there are a small number of countries we are unable to deliver to, if you experience any issues, please contact us at orders@banknoteartconcept.com.

For any order shipping enquiry, please contact us at orders@banknoteartconcept.com

INTERNATIONALDUTIES, TAX AND SERVICE CHARGES  

Import duty and tax is NOT covered by Banknote Art Concept™, therefore you will be responsible for paying all charges for your order. International orders can be subject to import duties, taxes and delivery service charges. Failure to pay these fees may result in your order being held or destroyed by customs for which we take no responsibility. Customs policies vary by country and we advise you to contact your local customs service for further information. Please note we cannot undervalue orders or mark them as a gift.  Please be aware that some cross-border shipments are subject to opening and inspection by customs authorities. 

RETURNS/ EXCHANGES

We are unable to process returns or exchanges for any international or domestic orders,  so please choose carefully. 

FAULTY ITEMS

We carefully package our items to avoid any damage in transit, however, in the unlikely event that you receive a faulty item, you must contact us at orders@banknoteartconcept.com within five (5) days of receiving your order.

We will endeavour to reply to your inquiry within three (3) business days (excluding weekends and public holidays). If a product is deemed faulty, we will refund the item. Please note that no refunds will be issued until items are returned to us.

  • Please send us an email containing the following details:   
  • A photo of the item;
  • A photo of the faulty area;  
  • A brief description of the fault; 
  • Your order number or proof of purchase and best contact details;
  • If we deem the item to be faulty, we will ask that you return the item within 5 business days of decision;
  • Once we receive the faulty item, we will notify you of how we will proceed;
  • Any refund will be issued back to the original payment method;

If you have any further enquiry, please contact us at orders@banknoteartconcept.com, we are here to help. 

ORDER  CANCELLATION OR MODIFICATION

We are unable to cancel or modify an order once it has been placed as items are dispatched soon after an order is confirmed. Please contact us at orders@banknoteartconcept.com immediately if you would like to change your shipping address and we will endeavour to help you where possible. 

MAKING PURCHASES

If you wish to make a purchase, you must be of legal age in your country or state. If you are under the age of eighteen (18), please ensure you have the permission of a parent or guardian before proceeding to checkout. Any purchases made without the required permission are non-refundable. 

All Personal Information provided to us must be correct and truthful at the time of purchase. Any attempts of fraud will be detected and passed on to the appropriate authorities.

Please ensure you enter the correct delivery address, Banknote Art Concept™ is not responsible for any lost, stolen, or damaged shipments. Customers are responsible for paying additional shipping fees to have their order re-shipped if items are available.

All items from Banknote Art Concept™ are to be purchased for private use only and not for resale. Banknote Art Concept™ has the right to decline orders at its full discretion. 

COPYRIGHT AND TRADEMARKS

All content of Banknote Art Concept™ store website including text, graphics, logos, buttons, icons, images, is either property of Banknote Art Concept™ or third parties (artists etc…) and is protected by Australian and international copyright laws. The buyer may electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to having placed an order or shopping at Banknote Art Concept™. Any other use of Banknote Art Concept™ store website, including reproduction and internet links is strictly prohibited without our prior written permission. 

PRIVACY

Banknote Art Concept™ will request and record Personal Information necessary for the provision of the goods or services requested. It may be necessary for Banknote Art Concept™ to share some information with third parties in order to fulfill your order (e.g., payment, shipping). Banknote Art Concept™ will not use this information for any other purpose or disclose it without your consent. The collection, use and management of Personal Information is regulated by the Privacy and Data Protection Act 2014 (VIC). For more information, please refer to the Banknote Art Concept™ Privacy Policy and Privacy Statement.

AGREEMENT TO TERMS OF USE  

These Terms and Conditions of Use (the “TERMS AND CONDITIONS OF USE”) apply to the Banknote Art Concept™ store website located at https://banknoteartconcept.com (the “Website”) for all purchases.